1.Parties
Seller: APOLLO PARKS EĞLENCE ETKİNLİK VE ORGANİZASYON HİZMETLERİ LİMİTED ŞİRKETİ
Address: Küçükbakkalköy Mah. Selvili Sk. No: 4 İç Kapı No: 20 Ataşehir/Istanbul, Türkiye
Venue: Gaziantep Botanical Garden, Gazi Mh., Zübeyde Hanım Blv. No:45, Şehitkamil/Gaziantep
E-mail: info@apollopark.tr
Phone: +90 536 720 53 41
MERSIS No: 0071106179400001 · Tax Office / No: Kozyatağı / 0711061794
Buyer: the person purchasing tickets on apollopark.tr who provides their name, surname, e-mail address and phone number during the order.
2.Subject
This agreement governs the rights and obligations of the parties regarding the sale of Apollo Park Gaziantep admission tickets and season passes purchased electronically on apollopark.tr, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
3.Main Characteristics and Price
- Ticket types, quantities, visit date and total price are shown on the payment page and in the order confirmation e-mail.
- All prices are in Turkish lira and include VAT. No service fee is charged on top of the ticket price.
- Day tickets are valid only for the selected visit day and a single entry. Season passes are valid from the date of purchase until the end of the operating season, are personal and non-transferable.
- For discounted tickets, proof of eligibility is checked at the entrance; if it cannot be shown, the difference may be charged or entry may be refused.
4.Payment
Payment is taken in a single installment by debit or credit card with 3D Secure verification through the licensed payment institution Sipay. Card details are not stored by the Seller. The order is not final and no tickets are issued until the payment is approved.
5.Delivery of Tickets
Once the payment is approved, the tickets, each with its own QR code, are displayed on the order page and sent to the e-mail address provided by the Buyer. Showing the QR code on a phone or as a printout is sufficient at the entrance. The Buyer is responsible for any consequences of sharing ticket codes with third parties; the first scan of a ticket is deemed valid.
6.Right of Withdrawal
Pursuant to Article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to contracts for leisure activities that must be provided on a specific date or period. Therefore there is no right of withdrawal for purchased tickets.
7.Cancellation, Changes and Refunds
- Purchased tickets cannot be refunded at the Buyer's request; date change requests are at the Seller's discretion and may be sent to info@apollopark.tr.
- If the park is closed due to severe weather, safety or other reasons attributable to the Seller, the Buyer will be offered entry on another day or a refund by e-mail within three days for online tickets that have not been used.
- Refunds are made to the card used for payment, subject to the bank's processing times.
8.Visitor Rules
The Buyer and accompanying visitors agree to follow the Visitor Rules. Visitors who violate the rules may be asked to leave without a refund.
9.Personal Data
Personal data provided during the order is processed in accordance with the Privacy Notice (KVKK).
10.Dispute Resolution
Consumer arbitration committees at the Buyer's place of residence or where the transaction took place are competent within the monetary limits announced by the Ministry of Trade; consumer courts are competent above these limits.
11.Entry into Force
The agreement is concluded electronically when the Buyer reads and accepts this agreement and the Pre-Information Form on the payment page. The agreement and order details are sent to the Buyer by e-mail and kept by the Seller.