1.Scope
This policy covers the Apollo Park Gaziantep website operated by Apollo Park and the ticketing, newsletter and contact services offered through it. The full legal notice on the processing of your personal data is in our Privacy Notice (KVKK); this policy complements it.
2.Information We Collect
Information you give us
- When buying a ticket: first and last name, email address, phone number, ticket type and visit date.
- When subscribing to the newsletter: only your email address.
- When you write to us: the information you share in your message and your contact details.
Information created automatically when you use the site
- IP address, browser type, device and operating system information, date and time of visit,
- Your language and cookie preferences,
- If you allow it, usage information such as the pages you visit and the time you spend on the site,
- If you consent to marketing cookies, advertising cookie identifiers, which ad brought you to our site and the conversions you complete on the site (e.g. buying a ticket).
During payment, your card details are sent directly to a licensed payment institution. Apollo Park does not see or store your card number.
3.How We Use Information
- To create your ticket, manage your entry and provide after-purchase support,
- To notify you of changes to the date, time or weather that may affect your visit,
- To answer your questions and requests,
- If you have consented, to send opening news, surprises and campaigns to your email,
- If you have consented, to measure the effect of our Google Ads campaigns and show relevant ads to people who have visited our site,
- To keep the site secure, fast and working correctly,
- To fulfil our legal obligations.
We never sell, rent or trade your information with third parties for marketing purposes.
4.Cookies
This section has been prepared on the basis of the Personal Data Protection Law No. 6698 and the Personal Data Protection Authority’s Guidelines on Cookie Practices.
4.1 What is a cookie?
Cookies are small text files saved in your browser when you visit a website. Our site also uses browser storage (localStorage) entries that serve the same purpose as cookies. Although these entries are not technically cookies, they work the same way; in this policy they are all referred to as “cookies” and are subject to the same rules.
4.2 Cookie groups and their legal grounds
- Essential cookies: required for the site to work and to remember your preferences; they cannot be turned off. They are used without asking for consent, based on Articles 5/2-c (formation and performance of a contract) and 5/2-f (legitimate interest) of the KVKK.
- Analytics cookies: help us measure how the site is used and improve the experience. They only run with your explicit consent (KVKK Art. 5/1).
- Marketing cookies: allow us to measure the effect (conversions) of our Google Ads campaigns and to show relevant ads to people who have visited our site. They only run with your explicit consent (KVKK Art. 5/1).
Analytics and marketing cookies are not loaded until you consent. Rejecting them does not prevent you from using the site in any way.
4.3 Party and duration
- First-party cookies: created directly by Apollo Park on our site’s domain.
- Third-party cookies: created by the provider of a service used on our site, on its own domain.
- Session cookies are deleted when you close your browser; persistent cookies remain on your device for the stated period or until you delete them. All of our site’s own entries are persistent.
4.4 Cookies used on our site
| Name | Group | Party | Purpose | Duration |
|---|---|---|---|---|
apollo-cookiesBrowser storage | Essential | Apollo Park | Stores your cookie preferences and consent date so the window does not reopen on every visit. | 180 days |
apollo-langBrowser storage | Essential | Apollo Park | Remembers the language you chose (Turkish / English). | Until you delete it |
_gcl_auCookie | Marketing | Google (Google Ads) | Measures ad effectiveness by matching ad clicks with conversions on the site (e.g. buying a ticket). | 90 days |
_gcl_lsBrowser storage | Marketing | Google (Google Ads) | Stores ad click information for conversion measurement. | Until you delete it |
IDECookie | Marketing | Google (doubleclick.net) | Shows relevant ads on the Google network to people who have visited our site and measures ad performance. | 13 months |
| YouTube entriesCookie and browser storage | Third-party content | Google (YouTube) | May be created for the player to work if the promo video is published on YouTube and you press play. | Per Google’s policy |
| Marketing cookies are only loaded if you consent in the cookie window; if you do not, the Google tag never runs. Our site does not currently use analytics cookies. | ||||
Cookie names and durations of third-party providers may change at the provider’s own discretion.
4.5 Consent record
When you make your cookie choice, only the groups you chose, the date of your choice and the version of the cookie notice are stored in your browser. No IP address, browser information or other information that identifies you is used for this record, and it is not sent to our servers. If you clear your browser’s site data, the record is deleted and you will be asked again.
5.Your Cookie Preferences
The cookie window that opens on your first visit gives you three options:
- Accept: you consent to all cookie groups.
- Reject: only essential cookies are used; analytics and marketing cookies are not loaded.
- Customize: you turn the analytics and marketing groups on or off one by one and save your choice with “Save”.
Your consent is valid for 180 days; when it expires or this notice changes significantly, you will be asked again. When you withdraw consent, the Google tag’s permissions are switched off and Google advertising cookies on our site’s domain are deleted. You can withdraw or change your consent at any time using the cookie icon in the bottom-left corner of every page or the link below. Withdrawal does not affect processing carried out before that date.
Managing cookies in your browser
You can also delete or block cookies in your browser settings:
If you block essential entries, your preferences cannot be remembered, the cookie window will reopen on every visit and some parts of the site may not work as expected.
6.Third-Party Services
We use the following services to make our site richer and faster. To deliver content to you, these services may see your browser’s IP address and are subject to their own privacy policies:
- YouTube: when the promo video is published on YouTube, it loads with the privacy-enhanced (youtube-nocookie.com) player and only when you press play. Data from this service may be processed abroad by Google.
- Google Maps: directions links open in Google Maps when you click them.
- Google Fonts: the fonts used on the site.
- jsDelivr: the software library that runs the 3D map in the location section.
- Google Ads: ad measurement and remarketing service (Google Ireland Limited and Google LLC). The Google tag only loads when you consent to Marketing cookies in the cookie window; if you do not, no request is sent to Google. When you consent, cookie identifiers, your IP address, the page you visit and conversion data may be processed abroad by Google. How Google uses this data: Google partner sites policy.
The 3D map in the location section is built with open-source OpenStreetMap data and does not use your location.
7.Newsletter
When you subscribe through the “Be the first to know before the lights come on!” box, your email address is used only to send news, announcements and campaigns about Apollo Park Gaziantep. Every email includes an unsubscribe link at the bottom; you can also unsubscribe at any time by writing to info@apollopark.tr.
8.Data Security
We take industry-standard technical and administrative measures to protect your information against unauthorised access, loss, alteration and disclosure:
- All data traffic between the site and your browser travels over an encrypted connection (HTTPS),
- Personal data can only be accessed by authorised people who need it for their work,
- Contracts that safeguard data confidentiality are made with the providers we work with,
- Data is reviewed regularly so that it is not kept longer than necessary.
No data transfer over the internet is completely risk-free. In the event of a data breach, the Personal Data Protection Board and the people affected are notified as required by the KVKK.
9.Children’s Privacy
Apollo Park Gaziantep is for the whole family; however, tickets and newsletter subscriptions can only be purchased or made by people aged 18 or over. We do not knowingly collect personal data from anyone under 18. If you notice that such data has reached us, please write to us and we will delete it as soon as possible.
10.Changes
We may update this policy as our services or the legislation change. The current version is always published on this page and the “Last updated” date at the top is renewed. We also announce significant changes on the site.
11.Contact
For any questions or requests about this policy or your personal data, you can reach us at info@apollopark.tr. How you can exercise your rights under the KVKK is explained in our Privacy Notice (KVKK).
Apollo Park Gaziantep · Gaziantep Botanic Garden, Gazi Mh., Zübeyde Hanım Blv. No:45, Şehitkamil/Gaziantep