1.Scope of the Rules and Operator
These rules apply to everyone present in the areas of the Apollo Park light park at Gaziantep Botanical Garden that are open to visitors, at the entrance and in related facilities serving visitors. Visitors, employees and service providers must comply with these rules.
Operator: APOLLO PARKS EĞLENCE ETKİNLİK VE ORGANİZASYON HİZMETLERİ LİMİTED ŞİRKETİ. Registered address: Küçükbakkalköy Mah. Selvili Sk. No: 4 İç Kapı No: 20 Ataşehir/İstanbul. Event venue: Botanik Parkı, Gazi Mahallesi, Şehitkamil, Gaziantep.
Visitors are obliged to comply with these rules, which are made available before the visit. The botanical garden’s nature conservation and site use rules announced on site, safety signs and the lawful instructions of staff also apply.
2.Entry and Use of Tickets
The park may be visited during the announced opening hours with a valid ticket or with documented entitlement to free entry. Ticket types, discounts, age limits, last entry time and accepted payment methods are stated in the current visitor information.
Keep your ticket until you leave the park and show it when asked. Unless the announced ticket conditions state otherwise, each ticket is valid for a single entry and cannot be transferred to another person once used. Re-entry requires prior permission from staff. Proof of eligibility for a discount may be requested.
Entry may be temporarily suspended when the safe visitor capacity is reached. Please follow the queueing arrangements and keep gates and exits clear. All visitors must leave the park at closing time.
3.Supervision of Children and Groups
Children under 14 may only visit the park accompanied by a companion aged 18 or over. The companion is responsible for supervising the children throughout the visit and making sure they follow the rules. The light park does not provide childcare or supervision services.
The group leader is responsible for keeping the group together and ensuring there are enough adult companions. Children must be kept under constant supervision, including at the entrance, next to interactive installations, near water features and near food and drink outlets. If you become separated, ask staff for help immediately.
4.Moving Around the Park and Protecting the Botanical Garden
Only footpaths and visitor areas open to the public may be used. Entering planting beds, closed parts of the garden, technical areas and service areas, crossing barriers and climbing fences are prohibited.
Take extra care in the dark. Please do not run or push others, and slow down on uneven, wet or slippery ground. Wear clothing and footwear suitable for the weather and for walking outdoors. Leave enough room for visitors using pushchairs or mobility aids to pass.
Picking, breaking, uprooting or otherwise damaging plants, climbing trees, entering ponds and fountains, and disturbing or feeding animals are prohibited. Benches, signs and other fixtures must be used for their intended purpose. Waste may only be put in the designated bins.
5.Light Installations and Interactive Features
Illuminated figures and decorations are exhibits. Touching, pulling or shaking them, sitting or climbing on them and going underneath them are prohibited. The only exceptions are installations where on-site information expressly allows touching, sitting inside or another use.
The age, number of people, load capacity and usage restrictions stated for interactive features must be observed. Children may only use these features under the supervision of their companion. Permission to use a particular feature does not extend to all of its parts or to the decorations next to it.
Touching or interfering with cables, connections, electrical distribution boxes, control systems and fixings is prohibited. Do not use a feature that is damaged, loose or behaving unusually; report it to staff and keep away. Only authorised staff may deal with faults.
The exhibition may use strong, changing or flashing lights and sound effects. If you are sensitive to light, ask about the relevant areas before your visit, and contact staff immediately if you feel unwell.
6.Food and Drink
Bringing outside food and drink into the park is prohibited. The only exception is food and drink brought for babies.
This exception covers food and drink brought by visitors with a baby for the baby’s own consumption, in quantities appropriate to the length of the visit — for example breast milk, formula, baby food and the baby’s drinking water. Food and drink brought by companions for their own consumption are not included.
Food and drink bought in the park may be consumed in the designated eating and rest areas. Placing food or drink on installations or spilling it near them is prohibited. Babies may be fed in a safe place that does not block the way.
7.Conduct and Prohibited Activities
All visitors and employees must be treated with respect. Violence, threats, harassment and racist, homophobic, sexist or other degrading and exclusionary behaviour are prohibited in the park. Deliberately disturbing, humiliating or endangering others is prohibited. If you encounter such behaviour, please report it to staff.
Smoking, using e-cigarettes and heated tobacco products, lighting open fires and using fireworks or any pyrotechnic products are prohibited throughout the park. Bringing in, consuming or using alcoholic drinks and drugs is prohibited. People who are unable to visit safely because of the effects of alcohol or other substances may be refused entry or have their visit ended.
Ball games, games that block the paths, personal sound amplification devices and deliberately littering the surroundings are prohibited. Selling, distributing leaflets, collecting donations, advertising activities and organised performances may only take place with the operator’s prior written permission.
8.Items and Animals Brought into the Park
Weapons, dangerous cutting or piercing objects, explosives, flammable or corrosive substances, defence sprays, laser pointers and other items that could endanger the physical safety of others may not be brought into the park. This provision does not affect the statutory powers of public authorities on duty.
Bringing bicycles, scooters, skateboards, skates and similar sports or transport equipment into the park and using them there is prohibited. Pushchairs, wheelchairs and mobility aids needed by visitors with reduced mobility may be used, in a way that suits the flow of pedestrians. Staff can provide information about the accessibility of the route.
Pets may not be brought in. Guide dogs and other recognised assistance dogs accompanying visitors with disabilities are exempt from this ban, provided the relevant conditions are met. Necessary medicines and medical aids may be brought into the park.
To prevent prohibited items being brought into the park, staff may ask visitors to show the contents of their bags voluntarily. Checks may only be carried out lawfully, proportionately and with respect for human dignity. Entry may be refused if a visitor insists on bringing in a prohibited item or refuses a necessary and lawful check.
9.Photography and Personal Data
Photos and videos may be taken as personal souvenirs, provided other visitors are not disturbed. Even when taking photos, barriers may not be crossed, exhibits may not be moved and paths may not be blocked. Other visitors’ rights to privacy and over the use of their image must be respected.
Commercial photo and video shoots and organised advertising shoots require the operator’s prior written permission. Visitors may not use drones or other flying devices.
Areas under camera surveillance are marked with signs; details of how personal data is processed are set out in a separate privacy notice. Appropriate information must also be provided about personal data processed in connection with ticketing, complaints or unusual incidents. Entering the park does not in itself mean that a visitor consents to images in which they can be identified being used for advertising.
10.Emergencies and Lost Children
Accidents, illness, fire, dangerous items, faults or any other hazard must be reported immediately to the nearest member of staff. Because of storms, strong winds, power cuts or other safety risks, the operator may close certain areas, suspend entry or evacuate the park.
During an evacuation, follow staff instructions, the open evacuation routes and exit signs. Do not run, do not crowd at the gates and do not go back for your belongings. Re-entry is only possible with staff permission.
If you cannot find your child or see an unaccompanied child, tell staff immediately. Do not take a child you have found out of the park. Staff will keep the child under supervision in a safe place, start looking for their companion and hand the child over only after checking the identity and authority of the person collecting them.
If the parent or legal representative authorised to collect a found child does not arrive within 30 minutes of the child being found, the park’s internal procedure requires the police to be informed at the latest when those 30 minutes are up. If a child’s whereabouts are unknown, or if there is any suspicion of endangerment, abuse, abandonment or a crime, the police must be informed immediately without waiting for 30 minutes to pass.
11.Breaches of the Rules and Liability
Staff may warn a visitor who breaks the rules to stop. In the case of serious or repeated breaches, or situations posing an immediate danger, entry may be refused or the visitor may be asked to leave the park. No prior warning is required in the case of immediate danger. Every measure taken must be lawful and proportionate.
If an incident involving a visitor gives rise to a suspicion of a misdemeanour or crime based on concrete observation or a report, the park’s internal procedure requires the police to be informed immediately. A breach of the visitor rules and a suspected unlawful act must be assessed separately.
Visitors are liable under Turkish law for any damage they cause. The legal liability of those responsible for a minor is subject to the same rules. Visitors should look after their personal belongings. These rules do not remove or limit the operator’s statutory liability or the visitor’s consumer rights guaranteed by mandatory provisions.
12.Lost Property and Complaints
Found items must be handed in to staff. Lost property enquiries, complaints and claims for compensation may be made at the ticket office, to the park manager or in writing to the operator. Please include the time and place of the incident, a description and the contact details needed to resolve the matter. For ticket-related matters, keep your ticket and proof of payment.
If a visit does not take place or is cut short, the operator will provide information on using the ticket, moving it to another date or obtaining a refund. These matters are governed by the conditions stated at the time of purchase and the mandatory provisions of Turkish consumer law.
These rules apply from the date of publication and are made available at the entrance. Changes must be published in advance; rights attached to tickets already purchased cannot be removed. All visitors must comply with safety measures put into effect on site with immediate effect.