Pre-Information Form

What you need to know before completing your online ticket order.

Last updated: 7 November 2026

1.Seller Information

Seller: APOLLO PARKS EĞLENCE ETKİNLİK VE ORGANİZASYON HİZMETLERİ LİMİTED ŞİRKETİ
Address: Küçükbakkalköy Mah. Selvili Sk. No: 4 İç Kapı No: 20 Ataşehir/Istanbul, Türkiye
Venue: Gaziantep Botanical Garden, Gazi Mh., Zübeyde Hanım Blv. No:45, Şehitkamil/Gaziantep
E-mail: info@apollopark.tr
Phone: +90 536 720 53 41
MERSIS No: 0071106179400001 · Tax Office / No: Kozyatağı / 0711061794

2.Main Characteristics of the Service

Single-entry day tickets for the selected visit day, or personal season passes valid throughout the operating season, for the Apollo Park light park at Gaziantep Botanical Garden. Opening hours and rules are announced on the website.

3.Price and Payment

Ticket types, quantities, unit prices and the total price (VAT included, in Turkish lira) are shown to the Buyer at the payment step. Payment is taken by debit/credit card with 3D Secure in a single installment through Sipay. No delivery or service fee is charged.

4.Delivery

Once the payment is approved, tickets are shown with their QR codes on the order page and sent to the Buyer's e-mail address.

5.Right of Withdrawal

As the service concerns leisure activities to be provided on a specific date, there is no right of withdrawal under Article 15(1)(ğ) of the Distance Contracts Regulation.

6.Cancellation and Refund Conditions

Tickets are not refunded at the Buyer's request. If the park is closed for reasons attributable to the Seller or due to severe weather, options for entry on another day or a refund are offered by e-mail within three days for unused online tickets.

7.Complaints

Requests and complaints can be sent to info@apollopark.tr. In case of dispute, the consumer may apply to consumer arbitration committees and consumer courts.